When your Institution is eligible for a refund, and how to request one.
This Refund Policy explains when an Institution using a paid ClassCommand subscription may be eligible for a refund. It should be read together with our Terms of Service and our Cancellation Policy.
Every Institution can start with a free trial and a live demo — no credit card is required, so nothing is charged before you decide to subscribe.
Because no payment is taken during the trial period, there is nothing to refund until an Institution actively subscribes to a paid plan.
An Institution may request a full or partial refund where:
The following are generally not eligible for a refund:
To request a refund, an authorised representative of the Institution should contact our billing team with the school name, invoice or payment reference, and the reason for the request. We may ask for supporting details to process the request accurately.
We may update this Refund Policy from time to time. Changes apply to subscriptions purchased after the updated policy is posted, unless required otherwise by law.
For refund requests or billing questions, reach out to:
Start with a free trial — no credit card required, so there's nothing to refund.