If a payment was recorded by mistake, you can void it instead of deleting it. The payment stays in the history marked as voided, with the reason, so your records remain clear.
Void a payment
- Go to Fees Management > Payment History.
- Find the payment.
- Choose the option to void it.
- Enter the reason, for example "Recorded against wrong student".
- Confirm.
The related invoice is updated automatically and shows as unpaid or partly paid again. You can then record the correct payment.
Online payments
If the payment was made online, voiding it in Class Command does not send money back to the parent. Process the refund first, then void the payment. Class Command asks you to confirm this before voiding an online payment.
Tips
- Always enter a clear reason. It helps during audits.
- Only authorised staff should void payments.
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